Our Policies

Each room is equipped with clear instructions for fire safety and evacuation procedures. It's essential to familiarise oneself with the escape routes, fire alarms, and extinguishers to ensure safety in the event of a fire. 

• To minimize the spread of fires, fire doors must remain closed at all times. 

• Periodic fire drills are conducted four times a year to prepare for emergency situations. 

• It's critical to refrain from putting bare wires in sockets. 

• Our staff will inspect electrical items to ensure they're safe for use. 

• Portable electrical appliances are prohibited in bathrooms or near water sources. 

• If unsure about how to operate any electrical equipment, you must seek assistance from staff to ensure their safety.

• At our company, we stand firmly against all types of abuse within our supported accommodation services. 

• Our policies place a high priority on the safety and welfare of all individuals in our care. 

• We provide extensive staff training, constant monitoring, and an accessible reporting system that promptly investigates and addresses any concerns or incidents. 

• Through fostering a culture of trust, respect, and vigilance, we ensure that all residents can live without the fear of abuse, and in an environment that prioritises their well-being and safety above all else. 

• We will make every effort to contact individuals first in case we need to speak with them. 

• In the event that individuals cannot be reached, our staff members will knock on the door before entering. 

• It is important to note that there may be situations that require us to enter without prior permission, such as for health and safety reasons or in response to unacceptable behaviour.